DELIVERIES AND RETURNS

Each order is carefully prepared within 1 to 2 business days before shipment. The delivery times mentioned are indicative and may vary depending on the carrier, destination, or periods of high demand.

  • In metropolitan France, Andorra and Monaco

    Shipments are made by La Poste via tracked letter (home delivery within 3 to 5 working days) or by Mondial Relay for delivery to a relay point within 3 to 4 working days.

  • Overseas Territories

    Home delivery via La Poste usually takes 5 to 7 working days , with the exception of New Caledonia and French Polynesia, which are considered international destinations.

  • In Belgium and Luxembourg

    Parcels are shipped via Mondial Relay, to a collection point or to your home, with an estimated delivery time of between 3 and 5 working days .

  • Switzerland

    Delivered via tracked home delivery, with an average delivery time of approximately 7 working days .

  • Internationally

    Orders are sent via Colissimo, with delivery times ranging from 10 to 15 working days , depending on the destination country.

RETURNS

Returns are accepted within 14 days of receipt, provided that the items are unworn, unwashed, undamaged, and in their original packaging (with intact label and hygiene protection).

Return shipping costs are the responsibility of the Customer, except in the case of an error attributable to SEASHELL.
The refund will be processed within 14 days of receiving and verifying the returned product.

Items must be returned in their new condition:

  • With label
  • With hygienic protection
  • They must be free of stains, odors, or hair.

Returns and exchanges are not possible on sale items.

Any non-compliant return will be rejected and SEASHELL will be released from all liability.

No prepaid return label will be sent by SEASHELL

Return shipping costs will be reimbursed by SEASHELL only in cases where the delivered item is different from the one ordered.

After a period of two months from the date of the transaction, and in the absence of a written claim relating to a refund, the company SEASHELL reserves the right to consider the transaction as definitively accepted by the customer and disclaims all liability in this respect.